Terms and Conditions
Customer Satisfaction Guarantee
At Healing Art Life, your satisfaction is our top priority. We stand by the quality of our products and are committed to addressing any concerns you may have with your order. If you encounter an issue, please reach out to us directly. We’re here to ensure you have a smooth, enjoyable, and fulfilling shopping experience.
Shipping Terms
Processing Time
All orders are processed within 3 business days. Processing times may vary depending on the item’s availability and customization requirements. Once your order is shipped, you will receive a confirmation email with tracking details (where applicable).
Shipping Options and Delivery Times
We offer a variety of shipping options to cater to your needs. Delivery times may vary based on your location:
Domestic (EU): Estimated delivery within 2-10 business days.
International (outside EU): Estimated delivery within 14-21 business days, depending on the destination.
Please note that delivery times are estimates and may be subject to delays beyond our control, such as customs clearance or carrier issues.
Customs and Duties (Physical Jewelry Orders Only)
For international jewelry orders, customs duties or import fees may apply. These charges are imposed by the destination country and are the responsibility of the customer. We recommend checking your local customs policies for detailed information to avoid unexpected costs.
Lost or Delayed Shipments
While we work with reliable shipping partners, delays or lost shipments can occasionally occur. If your order does not arrive within the estimated delivery timeframe, please contact us, and we will assist you in tracking your package or resolving the issue.
Digital Products and Services
Digital content and services are delivered electronically and are not subject to shipping fees or customs duties.
Natural Stone Disclaimer
Each item in our shop is crafted using natural, non-enhanced stones. As a result, every gemstone has its own unique characteristics, including variations in color, pattern, and texture. These natural differences enhance the beauty and individuality of each piece, making your item truly one of a kind.
Cancellation Policy for Healing Sessions
We value your time and ours. To ensure smooth scheduling, we require that cancellations or changes to your healing session appointment be made at least 48 hours in advance. Please send your cancellation or rescheduling request via email and await our confirmation to ensure it has been acknowledged. This policy helps us maintain personalized service for all our clients while respecting everyone’s time.